Shipping policy
SHIPPING AREAS AND COSTS
Shipping costs are automatically calculated at checkout and depend on the destination country.
EU zone 1: Croatia
Price: EUR 6.90 (free from EUR 149)
EU zone 2: Germany, Austria, Belgium, Netherlands (excluding overseas territories), Luxembourg, Denmark (excluding Greenland, Faroe Islands), Sweden, Finland (excluding Åland Islands), Italy (excluding Sardinia, Sicily), Poland, Czech Republic, Slovakia, Hungary, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Estonia, Latvia, Lithuania, Bulgaria, Romania, Portugal (excluding Azores, Madeira), France (mainland)
Price: EUR 14.90 (free from EUR 149)
EU zone 3: Greece (excluding Mount Athos), Ireland (entirely), Malta (entirely), Cyprus (excluding northern part), Spanish islands (Las Palmas, Santa Cruz, Tenerife, Mallorca, Ibiza, Menorca), Portuguese islands (Azores, Madeira), Italian islands (Sicily, Sardinia), French islands (Corsica)
Price: EUR 24.90 (free from EUR 249)
Not delivered / excluded:
Finland (Åland Islands), French overseas territories (Guadeloupe, Martinique, Réunion, French Guiana, Mayotte), Greenland, Faroe Islands, Dutch Caribbean (Bonaire, Aruba, Curaçao, etc.)
SHIPPING TIME
• Croatia (domestic): 2–4 business days
• EU abroad: 5–12 business days
Please note: Shipping is carried out from Croatia. In some EU countries, delivery times may be extended depending on postal volume.
Processing time
Orders are shipped within 1–3 business days after receipt of payment.
Shipping providers
Shipping via reliable partners such as Hrvatska Pošta, DHL, GLS or local EU postal services.
RETURNS & WITHDRAWAL
You can return items within 14 days.
Return conditions
• Items must be unworn and unwashed
• No signs of use
• Original condition and original packaging (if available)
Process
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Email to info@heleny.de with order number + item.
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You will receive the return address.
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Return shipping costs are borne by the buyer.
Refund
Refund within 7–14 days after inspection of the goods.
DAMAGED OR INCORRECT ITEMS
In case of damaged or incorrectly delivered items:
Please report within 48 hours to info@heleny.de (attach photo).
EXCHANGES
Exchanges are not possible.
Please return the item and place a new order.
