Refund policy

Returns & Right of Withdrawal

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at info@heleny.de. Returns must be sent to the following address:

IQ+ Helena Gržinić Venier
Červar-Porat 22
52440 Poreč
Croatia

If your return is accepted, we will provide you with a free return shipping label and instructions on how and where to send your package. The cost of return shipping is borne by the seller. Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@heleny.de if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. This does not affect your statutory warranty rights.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have received. Once the return has been accepted, you can place a separate order for the new item.

European Union – 14-Day Withdrawal Period

Notwithstanding the above, if the goods are shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. The item must be in the same condition as received: unworn, unused, with tags attached, and in its original packaging. You will also need proof of purchase.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method within 14 days. Please note that it may take additional time for your bank or credit card provider to process and post the refund. If you have any questions, please contact us at info@heleny.de.

You can find the withdrawal form here.